Business Analyst 5-Ops

by dejobs.org

**Job Description** Provides programs to improve operational efficiency, consistency, and compliance in support of the organization´s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes. + ITIL (Information Technology Infrastructure Library) Certification and 4+ years ITSM (Information Technology Service Management) related experience is critical + Process development experience (Six Sigma, Lean) strongly desired + Major Incident / Service Interruption crisis call management, acting as management escalation point of contact strongly desired + Business analytics background with prior experience developing KPI dashboards strongly desired + Will perform senior executive level presentation and summary reporting, 5+ years experience strongly desired + Prior experience with root cause analysis investigation and reporting strongly desired + Prior experience training and mentoring others and developing talent strongly desired + Prior experience in services sales is preferred Career Level - IC5 **Responsibilities** Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures. **About Us** As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. **Disclaimer:** Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. *** Which includes being a United States Affirmative Action Employer**